Job Description

Are you a proactive, self-driven ServiceNow expert who thrives in dynamic environments and isn’t waiting for instructions to make an impact? We're looking for a ServiceNow Engineer IV who can independently troubleshoot complex scenarios, collaborate seamlessly with a team, and communicate confidently with both technical and business stakeholders.

If you come from a consulting background or have supported diverse environments, you'll feel right at home here

In This Role, You Will:

• Champion User Experience: Design and deliver intuitive, user-centric workflows on the ServiceNow platform, enhancing usability across the enterprise.
• Engineer Process Improvements: Use your process engineering expertise to streamline, optimize, and automate workflows that drive operational efficiency.
• Develop Low-Code Solutions: Partner with business and technical teams to identify and implement low-code applications that solve real-world challenges.
• Drive Adoption Through Feedback: Establish feedback loops with end-users to refine solutions and encourage broad adoption of ServiceNow tools.
• Enable Success Through Training: Empower users by providing ongoing training, knowledge sharing, and support to foster a culture of continuous improvement.
• Lead with Best Practices: Stay ahead of ServiceNow releases and solutions, apply ITIL/ITSM standards, and champion a “QA and Security First” approach.
• Troubleshoot and Problem Solve: Tackle production issues proactively, working both independently and collaboratively to deliver timely solutions.

What You Bring:

• Bachelor’s degree (or an equivalent combination of education and experience).
• 8+ years of delivering IT solutions aligned to business needs.
• 5+ years of ServiceNow development experience.
• 3+ years specializing in ServiceNow UX design, building user-friendly interfaces and workflows.
• Expertise in ITIL/ITSM, IAM standards, and full ITSM Pro capabilities, with a focus on improving employee experience.
• Strong experience with white-glove and low-code process engineering.
• Hands-on experience with ServiceNow automations and integrations (including Integration Hub and Automated Test Framework).
• Solid understanding of Agile methodologies.
• ServiceNow Certified System Administrator (Required).
• Additional certifications (IT Service Management, Certified Application Developer) are highly preferred.

Ideal Candidate Profile:

• Proactive and takes initiative without waiting for direction.
• Comfortable working independently and owning complex issues from start to finish.
• Skilled in communicating clearly and effectively with technical teams, business leaders, and non-technical users.
• Brings a consulting mindset — adaptable, fast learner, and able to troubleshoot across diverse technical environments.
• Thrives in collaborative team environments and contributes to shared goals.

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