Bookstore Manager Job at Birdie Books, Westerville, OH

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  • Birdie Books
  • Westerville, OH

Job Description

Birdie Books, a thriving independent bookstore and café in Westerville, Ohio, is looking for a dynamic Bookstore Manager to join our team. As a cornerstone of the community, we take pride in offering a warm, inclusive space where everyone feels at home. We’re seeking a thoughtful leader with proven experience in bookstore and retail operations to help guide our continued growth and impact in the community we serve.

Ways You’ll Make an Impact

  • Oversee daily bookstore operations, ensuring exceptional customer service, store organization, and a positive, welcoming environment.
  • Lead and support staff in inventory management, special orders, and merchandising, including themed and seasonal displays.
  • Collaborate with management in hiring, training, scheduling, and ongoing staff development.
  • Participate in regular team meetings and huddles to plan, set goals, and align on upcoming events and shop needs.
  • Curate and order frontlist titles weekly using sales data and industry tools; support backlist planning and buying.
  • Maintain accurate POS data, troubleshoot inventory issues, and lead regular inventory checks.
  • Contribute content for newsletters, signage, and team communications on new releases and key titles.
  • Stay actively engaged in daily retail operations through bookselling, customer connection, and team support.

Skills and Strengths for the Role

  • Clear, kind communication that builds trust and connection
  • A natural approach to customer service—genuine, thoughtful, eager to help
  • Reliable and steady presence, with strong follow-through and punctuality
  • Love of order and attention to detail, knowing small things make a big difference
  • Collaborative spirit, with the confidence to take initiative when needed
  • Able to juggle tasks, prioritize, and stay calm in a busy environment
  • Committed to equity, diversity, and inclusion
  • Curious mindset—asks questions, seeks solutions, and lifts others up
  • Passionate reader across genres, with broad knowledge for all ages
  • Comfortable with bookstore tech (Bookmanager preferred!)
  • 3-5 years’ experience in a leadership role in bookstore operations and retail management (required)
  • Bachelor of Science or Bachelor of Arts in Business, Marketing, Literature or similar (required)

Physical Demands

  • Standing and walking for extended periods (2–4 hours at a time or more)
  • Intermittent bending, stooping, reaching, and twisting
  • Lifting, carrying, pushing, and pulling items up to 50 pounds
  • Ability to climb ladders or step stools for shelving and displays
  • Using a computer workstation, POS system, and phone for extended periods
  • Comfortable navigating a fast-paced environment with periods of high activity
  • Occasional exposure to cleaning supplies and café-related equipment

How We Take Care Of You...

  • Paid time off and holiday pay
  • Company-paid Health Insurance
  • Retirement Savings Plan with Company Match
  • Staff discounts
  • Ability to showcase your individual talents
  • Located in Uptown Westerville, a hip community of local merchants
  • Connection to the many events in Uptown
  • Work with a team of creative optimists
  • Professional development opportunities

Job Tags

Holiday work, Full time, Seasonal work, Local area,

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