Location: Roanoke VAHours: Monday - FridayTravel: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.Position Overview: Responsible for non-clinical care coordination and/or care management activities focused on the Wellness and Recovery of members telephonically and/or by home visits within the scope of peer certification for members with behavioral health and substance abuse or substance abuse disorder needs.How You Will Make an Impact: Identifies opportunities for engagement of members and their families in forming a supportive, recovery network. Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites. Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions. Acts as a resource for clinical staff on decision making and problem solving. Initiates and maintains contact with assigned individuals and providers to determine members response to services.Required Qualifications: Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background. Peer Specialist Certification required.Preferred Qualifications: Experience working with SMI, Substance Use Disorders, Recovery and Resiliency preferred. Experience working with provider and agency policies in local area preferred. Knowledge of behavioral health systems of care in Virginia strongly preferred. Knowledge of discharge planning for various levels of care. Strong Written and verbal documentation skills strongly preferred. Intermediate to advanced Microsoft office usage strongly preferred. Knowledge of care-coordination and case management concepts strongly preferred.
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