Process Specialist (Content Management)
In the role of a Process Specialist, you will lead the knowledge and content management process
for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information, forms, processes, etc. This position reports to the Manager of Learning and Development.
Location for this position is Des Moines, IA. (Hybrid)
Responsibilities:
• Complete updates to maintain accuracy of online content management system.
• Create new intranet pages.
• Organize and maintain large amounts of information and documents.
• Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions.
• Partner with subject matter experts when needed to create or update content.
• Lead knowledge and content management projects.
• Consistently track changes and updates in order to document progress.
• A potential candidate must have the following list of attributes (but not restricted to) -
• Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders.
• Ability to learn new material quickly and ask probing/clarifying questions about the material.
• Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives.
• Ability to maintain a high level of confidentiality relating to all duties and responsibilities, such as team member and client information.
• Ability to develop and maintain positive work relationships with team members to include communicating information, thinking proactively and effectively problem solving as situations arise.
• Ability to encourage and build mutual trust, respect and cooperation among team members.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Attention to detail and also able to understand the larger scope.
• Capacity to stay optimistic, energetic and positive.
• Self-starter and self-motivator.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to perform simple mathematical calculations.
Qualifications:
Basic:
• High School or foreign equivalent required from an accredited institution.
• At least 2 years of relevant work experience in BPO sector.
Preferred
• Minimum of 2 years of content management.
• Experience using HTML and CSS
Join to apply for the 1.20. QA Tester role at Focused HR Solutions1 year ago Be among the first 25 applicantsJoin to apply for the 1.20. QA Tester role at Focused HR SolutionsGet AI-powered advice on this job and more exclusive features.Local candidates are only accepted...
...Where you can find your next, right now. We've got what you're looking for. Parsons is looking for an amazingly talented Policy and Agreements Analyst to join our team! In this role you will get to support the Office of Corporate Operations (DXC) providing policy and/or...
...Audit Associate Opportunity We are a top 25 Atlanta firm with a 50-year history of serving our clients. We are looking for dynamic individuals who will demonstrate the commitment to excellence that is ingrained in our culture. We are dedicated to the growth of our clients...
...taking a minute to finish our online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work within recognized turnaround timesMust have exceptional social skills and the ability to organize simultaneous tasksAbility to...
...Length: 3+ month contract Location: Hybrid San Francisco + Remote Compensation: Up to $65/hr (DOE) A leading in-house... ...text across all major social platforms Concept daily social content in collaboration with designers and channel leads Bring campaign...