IQVIA is seeking a Virtual Patient Navigator to provide education about specific diabetes treatments and resources to help patients better begin and manage their diabetes and prescribed medication. The role involves one-on-one communications with enrolled patients via telephone, video platforms, email, and SMS, strictly following program guidelines. This is an educational role without providing medical advice or clinical work. Candidates must reside in the same country as the job location. Requirements include a Bachelor's degree and/or BSN, 3+ years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES), and a complete understanding of diabetes care principles. Preferred qualifications include healthcare-related certifications, contact center experience, motivational interviewing skills, and bilingual fluency in Spanish and English. The role requires a dedicated home workspace, strong time management, communication, and documentation skills, and the ability to work independently in a fast-paced environment. IQVIA is a global provider of clinical research services and commercial insights, committed to equal opportunity employment.
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