Job Description

Job Description

Job Title: Truck Planner - Dispatcher

Pay is dependent upon experience and will be discussed during the consideration process.

Location and Reporting Structure: THE QUIKRETE Companies’ office in Alpharetta, Georgia. This position is onsite five days per week and reports to the Truck Dispatch Manager.

Overview: The Truck Planner-Dispatcher is a vital member of the transportation team, responsible for the last mile delivery optimization, coordinating trucking activities with terminals, plants, sales, and carriers to deliver products to our end customers.

Role & Responsibilities:

• Safety first mindset always; Demonstrates commitment to communicating, improving, and adhering to safety policies in all work environments and areas. Understand and comply with all local, state, and federal regulations.
• Accountable for monitoring and driving compliance in Safety Plus for insurance and site-specific training with Carriers and Drivers throughout the network and carrier safety requirements to customer delivery locations.
• Utilize Transportation Management System (TMS) to prioritize deliveries to customers, efficiently maximize time and effectively utilize trucks/carriers, collaborating cross functionally with terminals, sales, customers and between product lines (Cement, Ready Mix, Aggregates, Asphalt, Quikrete Plants) to establish delivery schedules according to factors such as truck capacities, distances to delivery sites and loading/unloading times. Maintain an active list of TMS users. Monitor carrier Proof of Delivery (POD) compliance. Manage carrier profiles, onboarding training, and collection of key contact information.
• Develop working relationships with internal and external customers to meet customer expectations without exception, ensuring customer needs are addressed and challenges resolved in a timely fashion to improve the quality of service.
• Proactively place outbound calls to carriers and customers to optimize inventories, manage demand for deliveries, drive inside sales, and capture business intelligence information (sourcing and competitive information), communicating appropriately with the management and sales commercial team.
• Provide input into the annual Truck Request for Quote (RFQ) process.
• Monthly update fuel surcharge tables by state, upload into TMS, distribute to internal customers (Sales Commercial Team) to utilize for quoting jobs and externally to carriers; enter tariff information to estimate customer requirements.
• Review and approve/dispute all accessorial charges within 48hours of receipt in TMX. If a charge is accepted, route to sales commercial team for approval to reinvoice customer. If charge is not rebilled, document and report reasons. Process or dispute invoices, delivery confirmations, related shipping documents.
• Provide timely feedback to the company regarding service failures or customer concerns; recommend areas for continuous improvement.
• Track and reconcile metrics versus established targets: Carrier Performance, on time delivery, accessorial charges.
• Update the text alert system (Message Media) to drive proactive communication with all internal and external customers.
• Report status of modal assets (storage pigs), ongoing cost, deployments; coordinate routine maintenance.
• Performs other responsibilities as assigned.

Ability, Skills & Knowledge:

• Education: High School diploma or equivalent.
• Experience Required: 5 years in the transportation industry; 3 years preferred dispatching experience, knowledge of DOT rules and regulations.
• Safety first mindset: organized self-starter with a positive can-do attitude and a sense of urgency to meet customer commitments.
• Communication: Proficient verbal and written communication. Information must be tactful, respectful, clear, precise, and accurate. Expectation is for information to flow upward and downward throughout the organization. Build relationship with team members, internal and external customers and carriers.
• System Skills: Proficient in SAP, Excel, Outlook, Power Point
• Must display good employability skills (attendance, job performance, attitude, willingness to work, etc.).
• Ability to pass pre-employment screening which includes physical, background check, and ten (10) panel drug screen.
• Ability to travel 10%-15% as needed

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the jobholder. Additional duties and responsibilities may be assigned as needed.

The physical demands and work environment described herein are representative of those that must be met by a teammate to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the teammate will be regularly required to talk and hear, use fingers and hands to handle and/or feel, use eyesight for depth perceptions, close, distant, peripheral and color vision; stand, walk, sit, reach, climb, balance, stoop, kneel, crouch and crawl. Frequent exposure to walking on rocky, irregular surfaces that may be muddy and in reduced lighting conditions, moving mechanical parts, electrical equipment, high and/or confined spaces, fumes, airborne particles, outside weather conditions and explosives. Occasionally, you will be able to lift and/or move up to fifty (50) lbs. independently and tolerate moderate noise levels.

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