Technical Support Engineer II - eSign Job at DocuSign, Brazil, IN

c21nSGJjOWR2ZXFmMEdyK1lJZFRwOHFyY0E9PQ==
  • DocuSign
  • Brazil, IN

Job Description

Why consider this job opportunity


  • Opportunity for career advancement and growth within the organization
  • Flexible remote work arrangement
  • Engage with cutting-edge technologies and contribute to innovative solutions
  • Collaborative and inclusive work culture that values teamwork and communication
  • Opportunity to make a meaningful impact on customer satisfaction and software adoption


What to Expect
  • Provide outstanding technical support for the employer's Intelligent Agreement Management (IAM) and related services
  • Troubleshoot customer inquiries across various support channels, including API integrations and network-related issues
  • Utilize technical expertise to enhance customer adoption of IAM products
  • Identify product improvements and report bugs to enhance customer experience
  • Handle escalated cases and provide support for internal peers on product knowledge


What is Required
  • Bachelor of Science degree in Computer Science, Engineering, or a related technical field
  • 2+ years of SaaS troubleshooting experience in a Technical Support role
  • Proficiency in modern programming languages such as XML, C#, Python, and JavaScript
  • Experience in troubleshooting web-based environments including JSON, and HTML
  • Familiarity with Salesforce administration and log analysis using various network tools


Preferred Qualifications
  • Self-motivated and goal-oriented with strong interpersonal skills
  • Subject Matter Expert in at least one vertical of the employer's technologies
  • Excellent communication skills for engaging with customers and internal teams
  • Experience supporting the employer's eSignature and related products
  • Familiarity with structured query languages such as SQL and SOQL


#SoftwareSupport #RemoteWork #TechnicalSupport #CareerGrowth #CustomerSatisfaction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#J-18808-Ljbffr

Job Tags

Immediate start, Remote work, Flexible hours,

Similar Jobs

Aramark

Assistant Concessions Manager- Indianapolis Zoo Job at Aramark

The Assistant Concessions Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities ...

Labor Solutions, LLC

Executive Assistant to CEO & CFO Job at Labor Solutions, LLC

 ...Schaumburg, IL Work Schedule: Hybrid (3 days in office / 2 days remote; Wednesdays required in office; in-office days to align with CEO schedule) Overview An established yet fast-growing leader in ingredient manufacturing is seeking a highly skilled Executive... 

Snyder's Auto Salvage

SAWAP Yard Stocker/Yard Helper Job at Snyder's Auto Salvage

Description As a part of our continued growth, we are looking for dedicated and passionate employees to grow with our company and excel at your highest abilities. At Enterprise Recycling Wrench A Part, we strive to have the best supply and prices in Texas! Our plan...

Sato Service Llc

Virtual Account Representative Job at Sato Service Llc

 ...to join our team as Account Representative! Responsibilities: Build...  ...product presentations and virtual demos to showcase key features...  ...propositions to potential customers with ease Guide warm leads...  ...training on our products/services, sales techniques, and virtual... 

Value Creed

Event Coordinator Job at Value Creed

 ...Job Description We are looking for a dynamic, and creative professional to join our team as an Event Coordinator . This role is ideal for someone passionate about event planning, photography, and execution. You will play a key role in organizing and managing global...