Job Description

ServiceNow HRSD Developer (Hybrid Sunnyvale, CA)

We are seeking an experienced ServiceNow Developer with strong HRSD experience and 6+ years of hands-on expertise in designing, developing, and implementing ServiceNow solutions. This is a fully onsite role in Sunnyvale, CA (34 days per week) .

The ideal candidate will have deep proficiency across the ServiceNow platform, including HRSD, ITSM, ITBM, custom application development, platform administration, scripting, and integrations, while ensuring adherence to industry and platform best practices.

Key Responsibilities

• Design, develop, and implement ServiceNow applications, including custom apps, workflows, UI policies, business rules, client scripts, and HRSD components.
• Customize and enhance ServiceNow ITSM, ITBM, HRSD, and custom scoped applications based on business needs.
• Build and configure Service Catalog items, Request Management, Incident, Problem, Change, and CMDB modules.
• Develop integrations using REST/SOAP APIs, MID Server, and external third-party applications.
• Configure Flow Designer, Integration Hub, Scripted REST APIs, and automation workflows.
• Implement Access Control Lists (ACLs), security rules, and platform permissions.
• Support upgrades, patching, and version management to ensure system performance and stability.
• Troubleshoot platform issues, resolve defects, and handle performance optimization.
• Partner with business analysts and stakeholders to refine requirements and deliver scalable solutions.
• Create and maintain technical documentation, test plans, and deployment procedures.
• Stay updated with ServiceNow best practices, latest releases, and platform innovations.

Required Skills & Qualifications

• 6+ years of hands-on experience as a ServiceNow Developer .
• Strong expertise in HRSD along with ITSM, ITOM, or other modules.
• Proficiency in JavaScript , Glide API, Business Rules, UI Policies, Script Includes, Client Scripts.
• Experience with ServiceNow Administration, data model, CMDB structure, and platform configuration.
• Hands-on experience with Flow Designer, Integration Hub , and REST/SOAP integrations.
• Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics.
• Experience with Service Portal development (AngularJS, HTML, CSS, Bootstrap) is a plus.
• Knowledge of MID Server, LDAP, OAuth, SSO, and other integration frameworks.
• Experience building Scoped Applications and custom ServiceNow apps.

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to work both independently and collaboratively.
• High attention to detail and commitment to quality.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

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