Job Description

Overview

Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from a designated location, providing flexibility
• Engage in a fast-paced environment with a focus on innovative solutions
• Contribute to a customer-centric culture that values trust and collaboration
• Chance to make a significant impact on customer satisfaction and business outcomes

Responsibilities

• Deliver a best-in-class customer onboarding experience, accelerating customers time to first value
• Drive onboarding engagements from kick-off to project completion, ensuring outstanding customer experiences
• Tailor solutions to meet customer needs by discovering their business objectives
• Identify areas of opportunity to increase customer value and adoption of features within the platform
• Manage a high volume of projects while maintaining effective communication with customers and team members

Qualifications

• Bachelors Degree
• 5+ years of customer service experience in the Software as a Service industry
• Business-level proficiency for written and spoken English
• Fluent or native speaker in Portuguese and Spanish
• Recent experience in customer-facing, advisory, support, or consulting delivery roles

Preferred Qualifications

• Strong technical capability and knowledge of adult learning principles, particularly in software
• Experience implementing, onboarding, or training in the Software as a Service industry
• Extensive project management or coordination experience with a proven track record of successful project delivery
• Demonstrated ability to identify new, creative ways to drive customer technology adoption and usage
• Creative problem solver capable of navigating ambiguity and change

#SoftwareAsAService #CustomerOnboarding #RemoteWork #CareerGrowth #CustomerSuccess

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately."

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Job Tags

Similar Jobs