Job Description

Job Description

Job Description

Join Our Team as a Personal Assistant/Home Care Scheduler!

Are you organized, professional, and passionate about supporting others behind the scenes? We’re looking for a dedicated Personal Care Assistant to work directly with the owner of a growing home care agency. In this unique role, you’ll assist with client scheduling, support the Director during client intake , and provide transportation to client meetings . This is an excellent opportunity for someone who enjoys both administrative responsibilities and being part of a mission-driven organization that truly cares about its clients and caregivers.

This role is ideal for someone who thrives in a dynamic environment—where schedules can shift quickly, and quick thinking is key. You’ll need to stay calm under pressure, think on your feet, and find solutions fast while maintaining a compassionate, professional approach. Your ability to stay cool in the chaos directly impacts the quality of care our clients receive.

Key Responsibilities:

• Schedule and assign home caregivers to clients based on client needs, staff availability, and location.
• Maintain accurate and up-to-date schedules to ensure full shift coverage.
• Handle last-minute scheduling changes and call-offs with minimal service disruption.
• Communicate schedule updates to caregivers and clients promptly and professionally.
• Resolve scheduling conflicts and address caregiver/client concerns calmly and effectively.
• Ensure all shifts adhere to agency policies, client care plans, and regulatory standards.
• Document all scheduling activities using agency software.
• Build strong relationships with caregivers, clients, and their families to foster trust and retention.
• Work closely with the Director doing Client Intake Assessments and documentation.
• Provide effective communication with clients and their families with the Director.
• Assist with new client intake by gathering necessary information, completing forms, and ensuring documentation is accurate and complete.
• Accompany and drive the owner to new client appointments, home assessments, and other off-site meetings
• Maintain regular communication with clients and caregivers to ensure high-quality service and client satisfaction.
• Help manage emails, phone calls, and calendar appointments for the owner.
• Prepare and organize materials for meetings and client consultations
• Support day-to-day office operations as needed, including filing, data entry, and follow-up calls

Qualifications & Requirements:

• Proven experience using scheduling software (WellSky knowledge is a plus).
• Strong multitasking and organizational skills in a fast-paced environment.
• Excellent communication skills—both verbal and written.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to stay composed, think critically, and make quick decisions during high-pressure situations.
• Strong customer service and interpersonal skills.
• Willingness to work 1–2 weekends a month and occasional overtime with little notice.
• Flexibility and a can-do attitude

If you're a steady hand in the storm and love solving problems on the go, we want to hear from you!!

 

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