Job Description
Our Opening and Your Responsibilities
We are seeking to hire a Bilingual Order Management Specialist for our Columbus Ohio location primarily responsible for processing inbound order requests and following the life cycle of the order. This role supports seamless business operations at METTLER TOLEDO by collaborating with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing, and other departments to deliver exceptional service to internal and external customers.
Essential Duties and Responsibilities
- Manage inbound inquires for price, availability and order status
- Ensure all orders and order change requests are received and processed in an accurate and timely manner
- Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered
- Work closely with internal departments to ensure delivery commitment dates are achieved
- Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained
- Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel
- Ensure order management reports are reviewed daily and proper action is taken to resolve order issues
- Assure database integrity by validating and correcting the data housed within our CRM, sales, and service databases
- Coordinate with supply chain, production, quality, finance, and sales
What You Need to Succeed
- Bachelor's Degree is preferred
- A minimum of 2 years of experience working in a customer service role is required
- Must possess high degree of initiative and ownership
- Attention to detail for both accuracy and content
- Very good knowledge of Microsoft Office Suite is required. SAP knowledge is desired.
- Must be a Bilingual in French and English
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you'd like more information about your EEO rights as an applicant under the law, please click here .
For those who prioritize precision, Mettler Toledo is precisely where you belong. Job Reference # 20913
Preferred Location Ohio
Worthington
Job Type Full-time
Legal Entity Mettler-Toledo, LLC
1900 Polaris Parkway Columbus, OH 43240 United States
+1 (800) 638-8537
Job Tags
Full time, Temporary work, Work at office, Worldwide, Flexible hours,