Job Description

Job Description

Job Description

Title: Front Desk/Fitness Attendant

Reports To: Fitness Director

Wage: $12.00-$15.00 hourly

Status: Part-Time, Non-Exempt

PRIMARY FUNCTION:

The Front Desk/Fitness Attendant will greet members and guests upon their arrival with a hospitable welcome. The attendant must maintain a team-oriented positive attitude and demeanor in all interactions.

KEY JOB RESPONSIBILITIES:

• Provide friendly, approachable, accommodating, and exceptional customer service.

• Process customer payments and present proper information to members.

• Maintain a positive mindset when resolving issues.

• Serve members at the BOOST BAR (will be trained).

• Professionally receive calls to provide information about the fitness center and take messages to relay to the appropriate staff member.

• Demonstrate leadership to ensure the conduct, safety, and development of members.

• Maintain knowledge of how to use the GymMaster program (will be trained).

• Check all fitness areas throughout the shift to ensure members are well and the fitness rooms are clean.

• Keep the front desk organized, and sanitized at all times.

• Assist Fitness Instructor and Personal Trainer when needed.

Additional Responsibilities

• May support special programs and/or events and/or participate in the implementation of other activities as necessary.

• Consult with the Fitness Director on any member issues or concerns.

Relationships

• Internal: Maintain close, daily contact with members service staff and fitness director, Club members, community members, and supervisor to receive/provide information, discuss issues, and advise/counsel.

• External: Maintain positive relationships with community members, partner organizations, clients, and contracted services, as needed.

SKILLS/KNOWLEDGE REQUIRED:

• First Aid and CPR/AED certification, or willingness to obtain within 90 days of employment.

• Strong communication skills, both verbal and written.

• Group leadership skills, including an understanding of customer services.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/QUALIFICATIONS:

• Must be able to sit, stand, or walk for extended periods.

• Must be able to squat or bend to communicate at the youth’s level.

• Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods.

• Must be willing and able to actively participate in regular in-service training and maintain minimum fitness levels required to perform duties.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

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