Job Description

Do you enjoy creating memorable experiences and enjoy working in a fast pace setting? Join us at Crowne Plaza Canberra as our exceptional Operations Manager to keep things running smoothly, bringing the best out of people, maintain exceptional standards, maximize financial returns and ensure guest experience is simply exceptional. You will be responsible for the effective running of Hotel Operations team across Front Office and Food & Beverage Operations, as well as managing the hotel housekeeping contractors.

A little taste of your day -to- day  

• Leading the Operations teams, championing positive guest metrics and feedback. 
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction, responding to guest complaints or concern in a prompt and professional manner. 
• Actively drive recruitment, succession planning and on-boarding across hotel operations in conjunction with department leads.
• Maintain a climate that attracts, retains, and motivates top quality talents. 
• Develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability. 

What we need from you  

• Management expereince in Hotels across Rooms and Food & Beverage. 
• Comprehension of Hotel systems and revenue management principle.
• Excellent project management abilities, and experience both working independently on projects as well as collaborating across functions and departments. 
• Great communication skills (written and verbal), passion for delivering results and developing people and self. 
• Ability of manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG.
• Valid Certifications including Responsible Service of Alcohol and First Aid. 
• Flexibility – early, late, weekend, night and holiday shifts are all part of the job. 
• Australian working rights.

What you can expect from us  

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming a different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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