Head of Creative Services Job at Confidential, Charlotte, NC

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  • Confidential
  • Charlotte, NC

Job Description

About Us

We’re a leading furniture manufacturer and house of brands, serving a dynamic mix of wholesale, marketplace, and direct-to-consumer (DTC) channels. Our products reach millions of customers through national retailers, top e-commerce platforms, and our own branded sites. As we expand, we’re building a modern Creative Services team to scale content production and marketing impact across all points of sale.

The Role

We’re seeking a Head of Creative Services to lead all creative production and content operations across our portfolio of brands. This role is responsible for delivering high-quality marketing assets that support wholesale partners, marketplaces like Amazon and Wayfair, and our DTC websites . You’ll manage a multidisciplinary in-house team, optimize creative workflows, and introduce scalable technologies like AI and CGI to meet the needs of a high-volume, multi-channel business.

What You’ll Do

  • Lead the development of creative assets across e-commerce, retail, print, packaging, photography, video, CGI, and digital media
  • Deliver channel-specific content for wholesale accounts , third-party marketplaces , and owned DTC websites
  • Build and manage a high-performing in-house team (design, production, project management) and oversee external creative partners
  • Develop efficient processes for creative intake, prioritization, and delivery across multiple internal and external stakeholders
  • Own and manage the department budget, resourcing strategy, and vendor relationships with a focus on cost-effectiveness and impact
  • Partner with distribution centers and overseas factories to streamline the process of capturing reference photography for new product launches
  • Champion the adoption of AI and CGI tools to accelerate asset production, personalization, and localization
  • Collaborate with Sales, Ecomm, Marketing, and Product teams to ensure creative is aligned with business goals and brand strategy
  • Maintain visual and messaging consistency across all creative assets and customer touchpoints

What You Bring

  • 8–12+ years of experience in creative operations, content production, or marketing leadership roles
  • Deep understanding of wholesale, retail, marketplace (e.g. Amazon, Wayfair), and DTC marketing requirements
  • Proven experience scaling creative production across multiple brands and channels
  • Strong organizational, project management, and prioritization skills
  • Experience managing creative teams and budgets, with a focus on efficiency and ROI
  • Familiarity with CGI/3D workflows, AI-powered creative tools, DAMs, and process automation
  • Experience working with global supply chain partners, factories, or sourcing teams
  • Comfortable operating in a fast-paced, high-growth environment with multiple stakeholders

Benefits

  • Health, Dental, Vision, Employee Assistance Program
  • Paid Vacation, Holidays, and Your Birthday off
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Telehealth
  • 401(k) and Profit Sharing
  • Life Insurance

Ready to scale creative for the future of omnichannel furniture retail? Apply now.

Job Tags

Holiday work, Overseas,

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