Job Description

Flight Attendant - Japanese Language Qualified at Hawaiian Airlines, Inc. summary:

Flight Attendants at Hawaiian Airlines ensure passenger safety by performing emergency procedures and providing first aid, while delivering exceptional customer service and an authentic Aloha experience onboard. They handle emergency situations, conduct safety demonstrations, serve food and beverages, and assist guests throughout the flight. This position requires advanced Japanese language skills, physical capability for safety tasks, and flexibility to work varied schedules including holidays and nights.

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!

Aloha and mahalo for your interest in the Flight Attendant - Japanese Language Qualified position with Hawaiian Airlines!

We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates and times will be communicated.

Interview Schedule

Candidates applying to the Flight Attendant position may be considered for the interview process below. The interview process consists of the following:

• Pre-recorded Video Interview
• Virtual Panel Interview
• In-Person Group Interview (Honolulu, HI)
• In-Person Final Interview/Language Testing (Honolulu, HI)

Position Summary

The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.

Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.

Key Responsibilities

• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
• Pleasantly greet and direct guests to their assigned seats and answer flight related questions
• Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
• Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
• Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest’s situations
• Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
• Provide food and beverage service consistently and as prescribed by procedure
• Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
• Administer first aid, if necessary
• Make written and verbal reports of emergency/safety incidents occurring during flight
• Prepare guests and aircraft for landing, following procedures
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
• Ability to obtain and maintain an AOA Badge
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Ability to effectively and professionally interact with others (colleagues and guests)
• Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight
• The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem and escalating the concern
• Able to work in climates and locations across the globe and work variable shifts
• Able to fly at high altitude
• Able to meet physical demands of the job
• Assist ill or incapacitated passengers and fellow crew members
• Evacuate the aircraft in heavy, dense smoke during a cabin fire
• Handle and operate oxygen bottles and fire extinguishers
• Remove and lift emergency cabin windows (weighing up to 60 pounds)
• Jump down the emergency slide from height of approximately 24.5 feet

All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.

Minimum Requirements

• Must be 21 years old at the time of application
• High school diploma, or GED equivalent
• Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
• Able to read, write, and speak English proficiently
• Must be able to proficiently speak advanced/business level Japanese and read Romaji or Kanji
• Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Ability to reach 82 inches vertically.
• Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
• Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
• Must be legally authorized to work in the United States
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
• Must possess the legal right to travel from all countries served by Hawaiian Airlines
• Travel documents must remain valid throughout all phases of training and employment
• Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary
• Current Employees must be in good standing with the company

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.

****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

Preferred Qualifications

• Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• College education or degree

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawai?i's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai?i and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i. The carrier was named Hawai?i's best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years () as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords:

flight attendant, airline cabin crew, customer service, emergency procedures, food and beverage service, Japanese language, passenger safety, Hawaiian Airlines, FAA certified, travel and hospitality

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