Job Description
Duration
3
Month(s)-Contract to hire
Description
looking for a candidate to come in and take ownership of the help desk. They have been stuck in their way for years and they are looking for a high energy individual to help implement change and best practices. Plenty of opportunity to grow. The successful candidate will take initiative for process improvement on the help desk and desktop support teams. They will be involved with both over the phone and face to face support. still has about 500-600 devices they will need to migrate, which the successful candidate will be involved in.
Job Title
desktop support technician
Top Skills Details
1. experience providing desktop support within a Windows 7 and Windows 10 environment
2. experience with a ticketing system
3. experience troubleshooting hardware and software
Worksite Address
,Mansfield,Massachusetts,United States,02048
Additional Information
Interview will be virtual - google meet or zoom
coverage will start in Mansfield during training (1st shift) and then will be covering in Mansfield until 7pm for roughly 1-2 months and will eventually move over to full time in Westborough - 1st shift
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
The successful candidate will be a part of a growing hybrid helpdesk/desktop support team in a growing company. The responsibilities will include answering phones, troubleshooting technical issues remotely and also troubleshooting technical issues in person. This is a three month contract to hire position with great benefits after conversion.
EVP
The successful candidate will have the opportunity to get their foot in the door at a growing company with a quick opportunity for career advancement.
Work Environment
business casual
Additional Skills & Qualifications
customer service, motivated, team player, eagerness to learn.
Business Qualification
Impact to the Internal/External Customer
rebuilding their entire IT department. There will be several projects going on including OS upgrades, Hardware upgrades, and software upgrades. The impact to the internal customer will be a great customer experience through all their changes i.e. making sure the changes have minimal impact to the users so they can do their job. If the changes to the organization go smoothly, it will allow for the workers in the lab be able to perform their job better, resulting in more revenue.
Interview Information
zoom or google meet
Business Challenge
Without bringing on this desktop candidate, it puts the team at risk of having an overflow of tickets. With the overflow of tickets, this may impact the engineers on-site who are doing the Biology work in the lab environment. Without the teams being able to do their job, this could result in a lost in revenue throughout the organization.
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