Client Support Associate, AMS Job at re:Members, United States

dkdBS2JzdGV2ZTZZMG1IOFlZVlFvc091
  • re:Members
  • United States

Job Description

Client Support Associate, AMS
Empowering Clients with System Support.

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:
  • Focus on personal and career development.
  • Competitive salary, benefits, and other forms of compensation.
  • Fresh approaches to using familiar skill sets and areas of expertise.
  • Caring, capable leaders.
  • Thriving culture powered by hybrid and remote team members.
  • Our vision: Provide powerful solutions that help our non-profit clients improve the world.
  • Our core values: Initiative, Collaboration, Reliability and Stewardship.
  • Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
  • Collaborate with other departments to resolve customer issues
  • Troubleshooting of our AMS system for clients as needed
  • Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.
This role: You will be successful in this role if you…
  • Earned a bachelor’s degree in a technical field or equivalent experience
  • Have 1-3+ year’s relevant experience in SaaS solution support
  • Can analyze and explain complicated data to our clients
  • Understand technology such as MS SQL, HTML, JavaScript and CSS

Eligible candidates reside in one of these states: DC, MD, VA, CA, MI

Compensation
$24.04 USD per hour
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits
  • 20 days of PTO + 12 paid holidays 
  • Medical, Dental, Vision Insurance
  • Pet Insurance Discount  
  • 401(K) Retirement Plan with company contribution
  • Collaborative, high-energy work environment 
  • Hybrid/Remote first workplace  

Your interest is safe with us!
We will not share your name or information with anyone without your consent. 

Click here to apply or forward link to a friend.

Job Tags

Hourly pay, Full time, Remote work,

Similar Jobs

Integrity Staffing Solutions

Warehouse Associate Job at Integrity Staffing Solutions

 ...some Sunday through Thursday shifts too. This is a full time, temp-to-hire Warehouse Associate opportunity earning up to $14.50 ....  ...converted to customer (Hired) Requirements: No prior experience needed Ability to lift a maximum of 50 lbs. based on needs... 

Walmart

Janitorial Associate Job at Walmart

 ...store b from the parking lot to restrooms to the receiving area, they maintain a clean and safe environment. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and... 

Metes & Bounds

Property Manager Job at Metes & Bounds

 ...Rent discount: 10% rent discount if you choose to live on site at the Park Point or Lyn Plaza properties. Schedule: Full-time Monday - Friday 8:30 - 5:00...  ...in and move outs We are looking for a property manager to be responsible for the direct management oversight... 

Lensa

Administrative Associate, Events - Part-Time 20 hours Job at Lensa

 ...direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Combined Jewish Philanthropies. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information... 

PwC

Specialized Tax Services - Research & Development Tax - Senior Associate Job at PwC

 ...values-driven leader at every level. To help us achieve this we have...  ...You Must Have ~ Bachelor's Degree ~2 years of experience ~...  ...Business Administration/Management, Economics, Finance, International...  ...intend to hire experienced or entry level job seekers who will need...