*HAVE TO BE IN THE DFW AREA*
Position: Salesforce CX Business Analyst
Duration: 6 month contract to hire
Location: Irving, TX 75039 (1 day onsite a month)
Hourly rate: $50-60hr
Desired Skills and Experience:
Day to Day:
Insight Global is seeking a collaborative and detail-oriented Salesforce CX Business Analyst to join our growing team. This role will support the Technology Program, partnering closely with cross-functional teams to optimize our Salesforce platform and drive improvements across our customer engagement channels.
The Salesforce Business Analyst will play a critical role in advancing our program by identifying, designing, and supporting Salesforce-driven solutions that enhance customer experience and operational efficiency. This individual will serve as a key liaison between Product Owners, CxO business stakeholders, Vendors, and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives.
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