Job Description
Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
Obtains station assignments from host/hostess or Manager-On-Duty at the start of the work shift; correctly completes all assigned opening and side work duties in a timely manner.
Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.
Greets Guests immediately, makes suggestions and answers questions regarding food, beverages and service. Practices salesmanship to enhance the dining experience without allowing Guests to over order. Uses Guests' names regularly throughout the dining experience
Takes and records food and beverage orders from guests according to MHG Sequence of Service and Pivot Point systems.
Processes Guests' orders, using the computer terminal according to MHG Sequence of Service,
Pivot Point and Food Timing systems to ensure all items are prepared and served on a timely basis. Ensures all items are rung on the computer.
Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of MHG. Personally serves all entrée items to the guests.
Observes restaurant diners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.
Serves water to Guests in assigned area immediately upon being seated. Serves refreshments regularly throughout the dining experience.
Packages all leftovers tableside according to MHG standards.
Clears and replaces items (e.g., dishes, silverware, beverage containers) as needed for next course
Maintains tables and station according to MHG standards throughout the dining experience.
Practices teamwork by assisting fellow Team Members, as needed, by serving food, practicing table maintenance and bussing to enhance our Guests' dining experience.
Communicates to the Manager-On-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
Correctly presents the Guest check and processes payment for all food and beverages sold.
Closes station only upon direction from Manager-On-Duty; correctly completes all closing, side work and checkout duties in a timely manner.
Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
Performs all duties and maintains knowledge of all standards and procedures, as stated in the
MHG Employee Training Packet - Service.
Additional duties as assigned.
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