Job Description

The Assistant General Manager supports the General Manager in directing the passenger transit operations. This position is based in Turners Falls, MA in supporting the insert contract name. The Assistant General Manager is responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials.

Transdev is proud to offer:

• Competitive compensation package of minimum $59,000 – maximum $66,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Summary of Position:

The Assistant General Manager of Operations is the front-line manager responsible for the daily operation of all fixed route, paratransit, and microtransit service which serve Franklin County. This position manages the day-to-day (4:30 a.m. – 7 p.m.) work of all bus operators and dispatchers. Additionally, the Assistant General Manager’s role is inclusive of the following but not limited to:

Key responsibilities:

• Assists the General Manager in day-to-day operational oversight
• Develops staffing requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions
• Tracks and maintains employee attendance system, including FMLA, LOA
• Participates in safety meetings as needed.
• Primary contact with UE Local 274 for all operational issues
• Monitors and evaluates operational performance, manages employee time-off requests, and monitors bids
• Fill in for dispatchers and drivers, as needed in emergency situations
• Works closely with the Maintenance Manager to coordinate bus repairs and PM’s
• Manage customer complaint data, accident data, road call data, and other operations related functions
• Assures location compliance to the standard operating procedure as outlined by the client, FRTA, as well as FTM policy handbook and the current labor agreement
• Interview, hire, promote, demote, discipline, and commend employees
• Assist with the planning of service changes, or for weather related interruptions
• Acts as a back-up payroll administrator in the absence of the Administrative Manager
• Perform the duties of the General Manager in the General Manager’s absence
• Provides operations support as needed and performs duties and tasks as directed by the General Manager.

Qualifications:

• Bachelor’s degree or equivalent in Transportation, Business Administration, Logistics or related field preferred.
• Minimum of three (3) years of experience in public transportation with increasing responsibilities.
• Experience in development of runs, shift bids and run cuts.
• Commercial driver’s license with appropriate endorsements preferred.
• Strong organizational skills.
• Strong analytical skills.
• Must be able to pass a pre-employment physical examination including a substance abuse screening
• Fleet management experience preferred.
• Must maintain an excellent motor vehicle record.
• Must be computer literate with experience in Windows, MS office suit
• Must have the ability to learn the coverage area of FRTA
• Strong communication skills including written and verbal.
• Ability to develop solutions to challenge through planning and implementation.
• Knowledge of State and Federal Transit Administration (FTA) regulations.
• Subject to DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedule as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please for CA Employee Privacy Policy.

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