Job Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing:

This position supports the management of the Talent & Culture Department of the property and pertains to all areas which support the Fairmont philosophy of creating an environment where each and every colleague is recognized and feels valued for their contributions.

This role will support leaders and colleagues in all elements of the Talent Journey including: Employer Branding, Talent Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Diversity, Equity & Inclusion, Policies & Procedures, Recognition, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching.

• Manage the day-to-day operations of the Talent & Culture Department
• Lead and provide support to the Talent & Culture team members
• Consistently offer professional, friendly and engaging service
• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
• The ability to organize, attend and participate in management of employee functions
• Assist the Director of Talent & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, recruitment, retention administration and Colleague wellness
• Maintain relationships with local schools, colleagues and universities
• Manage and oversee the recruitment process
• Implement retention strategies to fulfill business need objectives
• Support an environment which promotes open ongoing feedback and coaching to bridge gaps for better performance
• Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback
• Assist Managers in setting objectives and goals for supervisor and assistant managers
• Support the implementation of Talent & Culture strategies
• Provide advice on employment legislation and developments in labor laws, Employment Standards, Collective Bargaining Agreement
• Communicate Talent & Culture policies and procedures to all leaders and colleagues
• Promote work-life balance to achieve a healthy workforce in each department
• Support the motivation of talent through regular activities through the hotel
• Ensure employee final pay is accurate, timely, and in keeping with legislative requirements
• Complete exit interviews with departing colleagues
• Advance positive employee relations by building effective working relationships with all constituents
• Provide assistance and support with employee relations issues
• Provide support in Colleague coaching and counseling
• Conduct disciplinary meetings when required
• Process and maintain confidential information and properly document information for payroll purposes
• Provide assistance related to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Follow and enforce policies and procedures
• Follow all safety policies
• Participate in the departmental financial budgeting and month-end processes
• Assist the team in performing administrative duties within the department
• Perform other duties as assigned

Your experience and skills include:

• 3-5 years of Human Resources Leadership Experience in a hospitality setting;
• Previous experience in unionized environment required;
• Reading, writing, and oral proficiency in English;
• Previous experience in Talent Acquisition and Union a strong asset;
• Self-Confident and able to communicate easily with all levels of an organization from line colleagues to Executives;
• Computer literate in Microsoft Office applications;
• University/College degree in a related discipline preferred;
• Strong organizational and leadership skills;
• Highly responsible & reliable with strong sense of urgency;
• Resourceful and ability to work cohesively as part of a team
• Up-to-date on HR trends and practices in the market;
• Ability to create a community which supports a collaborative environment;
• Excellent interpersonal skills with ability to communicate with all levels of talent;
• Excellent organization and administrative skills, Ability to multi-task;
• Multicultural awareness and able to work with communities and people from diverse backgrounds;
• Flexible, able to embrace, and respond to change;
• Ability to work independently and make sound decisions with strong initiative;
• Self-motivated and energetic

Salary Range: $85K-$110K USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: We build unforgettable experiences with human connections. Everything we do comes from the heart & we are the experts in what we do.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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