Title: Dojo Ops Coordinator
Location: Dallas TX
Job Description:
• Continuously improve the Dojo experience for both teams & coaches (processes, templates, ways of working, ceremonies,
• Organize & simplify information so that it can be easily consumed by teams & coaches.
• Ensure that coaches have what they need to be successful (next steps needed, status of each team, documents, access, invites, organized team nights,
• Maintain a funnel of upcoming teams for the practice, scheduling events to prepare teams and leaders for intake, discovery, and their immersive engagement in the Hangar.
• Track teams during the Hangar cycle, including making their schedule, their progress toward measurable goals, and key events visible.
• Track training feedback and tool usage metrics to help coaches make strategic decisions.
• Maintain training attendance and certification status for design thinking training.
• Assist in onboarding new Dojo staff members (access request, badges etc)
• Guide teams through each phase of the Dojo Journey & ensure they have a consistent/excellent Dojo experience.
• Manage various artifacts of team data, Mural, SharePoint,
• Contribute to the Dojo Portal (content, labs, PRs, reviews, etc.)
• Own marketing efforts (swag, logo, promo videos)
• Create, order, & maintain workshop/training supplies and swag inventory.
What you’ll do
• Requires managing and ordering Focus Relentlessly team backlog items.
• Resolve issues, address impediments where needed. Within the Focus Relentlessly work stream
• Work closely with the Dojo Leads and Director to plan, prioritize, & confirm Dojo Engagements
• Communicate the offerings and services for a Dojo and how they can help teams.
• Communicate frequently with transparency to the various stakeholders regarding notices, scheduling, constraints, challenges, successes,
• Schedule engagements/meetings based on capacity of coaches & priority.
• Coordinate hybrid experiences (in-person + remote); reserve rooms, coordinate food orders, A/V equipment, power sources, tech setup,
• This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.
All you’ll need for success.
Minimum Qualifications
• 3 years of experience working closely with product teams coordinating and organizing events
• 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles
• Familiarity with internal operations or event planning and marketing
Preferred Qualifications
• Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results.
• Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies.
• Proven experience in building relationships with senior leaders across the organization to influence and inspire change.
• Bachelor’s degree in business administration or a related field
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